Last updated: 25-3-2021
If you, or someone you know is in crisis and needs urgent support, please contact:

  •  Your GP/Mental Health Team
  • Pieta House 1800 247 247
  • Emergency Services 999 or 112
  • The Samaritans 116 123

What is the young person’s well-being phone support?

The well-being phone support is a pilot project that seeks to deliver Psychosocial support to young people impacted by Covid19 and the ramifications on mental health caused by Covid19. It was identified by Clondalkin Mental Health sub-group that there is an urgent need amongst young people aged 18-24yrs old for support. This is not a crises service nor a therapy session but rather a service developed for young people in the South Dublin area with a focus on created a well-being plan to improve their quality of life. The well-being phone support worker will provide evidenced based Mental Health education, information, support, activities and opportunities for young people with a health, care or support need. We are passionate about supporting and empowering people so that they can maintain their independence, health, wellbeing and create a meaningful and active life that they want. This service is operating under limited funding and is subject to review after a period not exceeding 3 months. We would encourage service users to read the terms of service fully

Before using or accessing this service. By accessing or using the Service you agree to the Terms. These Terms govern your access and use of the Service. You may contact us by e-mail  with questions about these Terms.
If you don’t agree to these Terms, you may not use the Service. If you no longer wish to receive messages, you may opt out at any time by texting the word STOP.
Phone: Txt 2 Connect
086-180 39 42


Terms are a working Document:

The Terms of services may be updated from time to time. The most up-to-date Terms will always be the ones that are posted here.  Changes to the Terms of Service will be effective immediately upon our posting them here on our website. On each separate occasion that you first send a message to 086-180 39 42 to express your
interest in the Wellbeing phone support, you will receive some automated reply messages with a link to our current Terms of Service so you may review them before continuing to use our service. By using our service after receiving those automated messages, you agree to the practices outlined in the current Terms.

What to expect?

After contacting our service via ‘Txt 2 Connect’ you will receive an automatic response with links to TOS, GDPR guidelines and emergency helplines. Depending on the volume of texts you will receive a call from one of our experienced WB Phone support workers to arrange a day and time for your weekly call to create a Well Being plan.

Psychosocial Phone Support Data Retention and Schedule Policy

SDCP will only collect necessary information needed to deliver psychosocial phone support using fair and transparent means.
This service will ensure that all service users provide informed consent before collecting sensitive personal information. Service users may withdraw consent to store information at
any time by contacting the Health & Wellness department of the SDCP. The data provided will be stored securely using encryption and password protection.
Paper copies of sensitive data stored in the office will be locked away with the key placed in a separate space.

Service users will be made aware of the data retention and schedule policy.
GDPR and the data protection acts set out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained.
The SDCP Psychosocial Phone Support service collects data solely for the purpose of delivering this service.
The following technical and organisational measures will be taken. Three categories of information will be used.

Section A

All personal data that is older than one year since the last date of service delivery relating to service users will be removed from computers, all physical data will be shredded and all electronic information (texts, emails etc) will be deleted.

Section B

Personal data for all the previous year will be stored securely. Sensitive data will be removed. Privileged access will only be allowed to this information. Personal information will only be processed and used for the purpose it was collected for. Anonymous data including numbers of service users, outcomes, and progression points, will be maintained for management reports and reports for funding. No
sensitive or personal data will be provided to outside agencies without consent of the service user.

Section C

Explicit consent must be provided by the service user to store any personal data. Service users must be made aware of this Data Retention and Schedule Policy. Sensitive data and personal data will be stored securely. Privileged access will only be allowed to this information. Personal and sensitive information will only be processed and used for the purpose it was collected for. Explicit consent must be provided by the service user to share any personal data with outside agencies.

Data Breach Incident Procedure

If personal data is inadvertently released to a third party without consent, this may constitute a breach of the Data Protection Acts.
If a staff member is aware of a breach or suspected breach of the Data Protection Act they must; Implement the Breach Management Policy
There are five elements to any Data Breach Management plan:
• Identification and Classification – what information was breached and how sensitive is it?
• Containment and Recovery – minimise the damage and retrieve the data if possible.
• Risk Assessment – what are the potential adverse consequences of this breach?
• Notification of Breach – notify the Senior Manager of SDCP who will, if required, notify the Data Protection Commissioner.
• Evaluation and Response – aim to establish how the breach occurred and take action to ensure it doesn’t occur again.

* Personal Data includes:
• Name
• Personal email address
• Personal telephone number
**Sensitive Data includes:
• National Identifiers
• Marital status; sexual life; political opinion
• Photograph or Video
• Racial or ethnic origin; sexual orientation; religious beliefs
• Age or special needs of vulnerable person
• Criminal conduct; convictions or committed offences
• Diagnostic health information
• Disabilities